Employees in the front line of customer care are important for customer communication because ________.
A)they are often the first ones to hear about problems with service delivery
B)they are best trained to handle customers
C)they have relevant information to give to customers
D)they can listen actively to customers,unlike other employees.

Question

Quizplus · Accepted Answer

Frontline employees are typically the first point of contact for customers and are often the first to hear about any issues or problems with service delivery, allowing them to address concerns promptly.

Employees in the Front Line of Customer Care Are Important