What does a company's prompt, courteous and helpful answering of a telephone with a human operator signal to the customer who is calling?
A)The company has high prices
B)The company is responsive to the customer's needs
C)The company has low prices
D)The company is wasting resources on telephone operators

Question

Quizplus · Accepted Answer

A prompt, courteous, and helpful answering of a telephone by a human operator signals to the customer that the company is responsive to their needs and values their business, which can lead to increased customer loyalty and satisfaction. It does not necessarily have any correlation with the company's pricing structure or resource allocation.

What Does a Company's Prompt, Courteous and Helpful Answering of a Telephone