Question 1

In order to be an effective manager, you must criticize those involved in the conflict.

Accepted Answer

Criticizing those involved in a conflict can further escalate the situation and create a negative work environment. Effective managers should focus on understanding the root cause of the conflict and facilitating communication and problem-solving among the parties involved.

Question 2

Which of the following is not one of the five styles of conflict management?

Accepted Answer

Assertiveness is not one of the five styles of conflict management. The five styles of conflict management are accommodating, avoiding, collaborating, competing, and compromising.

Question 3

Which of the following can be a source of conflict?

Accepted Answer

All of the options listed can lead to conflicts in various situations. Differences in values, goals, and priorities can cause disagreements and tension, the need to succeed can create competition and jealousy, changes can disrupt routines and cause discomfort, and limited resources can result in disputes over allocation and distribution.

Question 4

Name two personal benefits to dealing with conflict.

Accepted Answer

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Question 5

It is a manager's responsibility to identify both potential and actual conflict within the work environment.

Accepted Answer

As a manager, it is important to identify potential and actual conflicts within the work environment and take necessary steps to resolve them. Ignoring or neglecting conflicts can lead to a toxic work environment and decreased productivity.

Question 6

Define dysfunctional conflict.

Accepted Answer

The answer of Define dysfunctional conflict....

Question 7

What is the traditional view of conflict?

Accepted Answer

The answer of What is the traditional view of conflict?...

Question 8

Name three ways in which you can control your anger in the workplace.

Accepted Answer

The answer of Name three ways in which you can...

Question 9

The interactionist view of conflict actually encourages conflict.

Accepted Answer

The interactionist view proposes that conflict is a natural and inevitable part of interpersonal and organizational relationships, and that it can be beneficial if managed correctly. Therefore, this approach may encourage conflict as a means of addressing underlying issues and improving communication and collaboration.

Quiz 11: Managing Conflict