Stages in problem-solving A technical repairperson is trying to determine the cause of a recent outage.The first step in the problem-solving is needed to repair the damage is for the repairperson to:

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The first step in problem-solving is to assess the situation by evaluating all relevant factors. This will help the repairperson determine the cause of the outage and come up with a solution. Using trial-and-error or trying out different approaches without first assessing the situation can waste time and resources. Determining the efficacy of each solution used comes after a solution has been implemented.

Stages in Problem-Solving a Technical Repairperson Is Trying to Determine