Customer-touching CRM applications are also called ________ CRM applications.
A) analytical
B) collaborative
C) electronic
D) traditional

Question

Quizplus · Accepted Answer

Customer-touching CRM (Customer Relationship Management) applications are also referred to as electronic CRM applications. These are web-based tools and systems that interact directly with customers through various electronic platforms such as websites, email, and social media.

Customer-Touching CRM Applications Are Also Called ________ CRM Applications