If customers can communicate directly with the company to initiate a sales order, inquire about products and services before placing an order, and obtain information about a transaction they have already made, it is called _________.
A) a configurator
B) a contact management system
C) inbound teleservice
D) outbound telesales

Question

Quizplus · Accepted Answer

Inbound teleservice involves customers communicating directly with the company to inquire about products and services, initiate a sales order, or obtain information about a transaction they have already made. A configurator is a tool used to customize products, a contact management system is used to organize and manage customer contacts, and outbound telesales involves the company contacting potential customers to initiate a sales order.

If Customers Can Communicate Directly with the Company to Initiate