Which of the following refers to organizational citizenship?
A)It is the loyalty of an individual to the organization.
B)It is a willingness to "go beyond the call of duty."
C)It is an ability to understand emotions and manage relationships effectively.
D)It is the spillover of an employee's positive or negative moods onto others.
E)It is a strong positive feeling about one's job and the organization.

Question

Quizplus · Accepted Answer

Organizational citizenship refers to employees' voluntary actions, beyond their contractually mandated job requirements, that contribute to the effective functioning of their organization. This includes behaviors such as helping coworkers, being punctual, and going above and beyond what is expected in terms of quality of work. Option B - "a willingness to 'go beyond the call of duty'" - best describes this concept.

Which of the Following Refers to Organizational Citizenship