A food chain is getting complaints from customers that waiting times are too long from the time of order placement to the time of delivery during certain times of the day.The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers.Which of the following quantitative approaches is the outlet most likely to apply?
A)Inventory analysis
B)Mathematical forecasting
C)Queuing theory
D)Linear programming
E)Network models

Question

Quizplus · Accepted Answer

The outlet's concern is related to minimizing customer waiting times, which suggests that queuing theory is the most appropriate quantitative approach to address this issue. Queuing theory is a mathematical framework for analyzing waiting lines and can help the outlet make decisions about how many service personnel and workstations are needed to reduce waiting times. Inventory analysis and mathematical forecasting are not relevant to this specific issue, and network models would not be the most appropriate approach for addressing long waiting times at a food chain. Linear programming could potentially be used, but it is not as directly related to the specific problem described in the scenario as queuing theory.

A Food Chain Is Getting Complaints from Customers That Waiting