Professional services are characterised by:
i. high contact time.
ii. high levels of customisation.
iii. low levels of discretion.
iv. front office orientation.

Question

Quizplus · Accepted Answer

Professional services involve high contact time as clients typically require a lot of interaction with the service provider. High levels of customisation are also a defining characteristic as clients often have individual, unique needs. Additionally, front office orientation is important as the service provider must have direct interaction with the client. However, discretion is actually a high priority in professional services, as clients often trust the service provider with confidential and sensitive information. Therefore, option A is incorrect because it includes low levels of discretion. Option B is incorrect because it includes low discretion and does not include front office orientation. Therefore, option C is the best choice. Option D is clearly incorrect.

Professional Services Are Characterised By