Question 1

Jane, a secretary at a law firm, had a comfortable job with fixed working hours. Suddenly, her boss informed her that she would have to start working extra hours from the next week. He said that the firm had received many new clients and so the workload had increased. However, he reassured her that she would be paid more for the extra work. Taken aback, Jane refused to comply with his wishes. Which of the following is a reason why she resisted the change?

Accepted Answer

If a change is sudden, unexpected, or extreme, resistance may be the initial- almost reflexive-reaction.

Question 2

Who developed force-field analysis?

Accepted Answer

Kurt Lewin developed force-field analysis.

Question 3

Which of the following is true of a world-class organization?

Accepted Answer

Being world-class requires applying the best and latest knowledge and ideas and having the ability to operate at the highest standards of any place anywhere.

Question 4

The _____ approach redesigns tasks in a way that jointly optimizes the social and technical efficiency of work.

Accepted Answer

The sociotechnical systems approach to work redesign specifically addresses this problem. This approach redesigns tasks in a way that jointly optimizes the social and technical efficiency of work.

Question 5

_____ is a systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Accepted Answer

Organization development is a systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Question 6

The _____ refers to the ability to achieve multiple objectives at the same time.

Accepted Answer

An alternative to the "tyranny of the or" is the "genius of the and "-the ability to achieve multiple objectives at the same time.

Question 7

_____ interventions, an organization development technique relate to organization structure and design, employee involvement, and work design.

Accepted Answer

Technostructural interventions relate to organization structure and design, employee involvement, and work design.

Question 8

_____ interventions, an organization development technique, include attracting good people, setting goals, and appraising and rewarding performance.

Accepted Answer

Human resources management interventions include attracting good people, setting goals, and appraising and rewarding performance.

Question 9

Which of the following describes an executive champion?

Accepted Answer

Sponsorship comes from the executive champion, who has the status, authority, and financial resources to support the project and protect the product champion.

Question 10

The _____ refers to the belief that things must be either A or B and cannot be both.

Accepted Answer

Many companies, and individuals, are plagued by what the authors of Built to Last call the "tyranny of the or"-the belief that things must be either A or B and cannot be both.

Question 11

Which of the following is true of development projects?

Accepted Answer

Development projects typically feature a special cross-functional team that works together on an overall concept or idea.

Question 12

Strengthening the new behaviors that support the change is known as:

Accepted Answer

Refreezing refers to strengthening the new behaviors that support the change.

Question 13

Focused organizational effort to create a new product or process via technological advances is known as:

Accepted Answer

A development project is a focused organizational effort to create a new product or process via technological advances.

Question 14

_____, an organization development technique, include helping organizations conduct mergers and acquisitions, change their strategies, and develop alliances.

Accepted Answer

Strategic interventions include helping organizations conduct mergers and acquisitions, change their strategies, and develop alliances.

Question 15

Which of the following is a characteristic of enduringly great companies?

Accepted Answer

The essential characteristics of enduringly great companies are: • These great companies have strong core values in which they believe deeply, and they express and live the values consistently. • They are driven by goals-not just incremental improvements or business-as-usual goals, but stretch goals. • They change continuously, driving for progress via adaptability, experimentation, trial and error, entrepreneurial thinking, and fast action.

Question 16

_____ interventions, an organization development technique, include conflict resolution, team building, communication, and leadership.

Accepted Answer

Human process interventions include conflict resolution, team building, communication, and leadership.

Question 17

Samuel, project manager of a manufacturing company, observed that the quality of customer service was not too good. Employees were not motivated enough to solve the problems of clients. Samuel felt that the employees needed a pep talk to help them deliver better service. Based on this scenario, Samuel has identified a:

Accepted Answer

A performance gap is the difference between actual performance and the performance that should or could exist.

Question 18

In an effort to decrease the amount of waste produced in her department, Taylor, a technician, developed a device. She felt that her device would be useful for all technicians. She tried to convince her supervisor and higher authorities to provide the resources needed to make the device on a large scale. Her role is that of a(n):

Accepted Answer

The product champion-often at the risk of his or her position and reputation-promotes the idea throughout the organization, searching for support and acceptance.

Question 19

_____ refers improving the organization's ability to respond to customers, stockholders, governments, employees, and other stakeholders, which results in better-quality products, higher financial returns, and high quality of work life.

Accepted Answer

Organizational effectiveness refers to improving the organization's ability to respond to customers, stockholders, governments, employees, and other stakeholders, which results in better-quality products, higher financial returns, and high quality of work life.

Question 20

_____ refers to special temporary project structures established by a company that are isolated from the rest of the organization and allowed to operate under different rules.

Accepted Answer

Companies often establish special temporary project structures known as Skunkworks that are isolated from the rest of the organization and allowed to operate under different rules.

Quiz 15: Innovating and Changing