Joseph, a manager, instructed his subordinate, Sarah, to mobilize their team and prepare a report on how the office could be made more environment-friendly. Sarah misunderstood Joseph and explained to her team members that their manager wanted them to minimize the usage of office resources. In this context, why would it have been better for Joseph to have sent an e-mail to Sarah, instead of instructing her orally?
A) The message can be revised several times before being released.
B) Feedback is immediate and direct.
C) The message remains the same even after it has been relayed to others.
D) The receiver can gauge the sender's sincerity.
E) The message is more persuasive than when released orally.

Question

Quizplus · Accepted Answer

According to exhibit 13.3, an advantage of written communication is that the message remains the same even after it is relayed to others.

Joseph, a Manager, Instructed His Subordinate, Sarah, to Mobilize Their