Question 1

_____ refers to information shared among people on the same hierarchical level.

Accepted Answer

Horizontal communication refers to information shared among people on the same hierarchical level.

Question 2

What is meant by open-book management?

Accepted Answer

The answer of What is meant by open-book management?...

Question 3

_____ travels from lower to higher ranks in the hierarchy of an organization.

Accepted Answer

Upward communication travels from lower to higher ranks in the hierarchy.

Question 4

Christopher, a manager, calls a meeting with his subordinate, Sandra, to discuss a new project. When she gives her opinion, Christopher summarizes it in order to ensure that he has understood Sandra's point the way she meant it. Which of the following is a term for the process Christopher is using?

Accepted Answer

Reflection is a process by which a person states what he or she believes the other person is saying.

Question 5

What is meant by a boundaryless organization?

Accepted Answer

The answer of What is meant by a boundaryless organization?...

Question 6

What are the advantages and disadvantages of oral communication?

Accepted Answer

The answer of What are the advantages and disadvantages of...

Question 7

What are the problems that underlie the lack of information in an organization?

Accepted Answer

The answer of What are the problems that underlie the...

Question 8

What are the advantages and disadvantages of two-way communication over one-way communication?

Accepted Answer

The answer of What are the advantages and disadvantages of...

Question 9

Swift Corporation is an organization where information is available as needed, moving quickly and easily enough so that the organization functions far better as a whole team than as separate parts. Swift Corporation is _____ organization.

Accepted Answer

A boundaryless organization is one without any barriers to information flow. It implies information available as needed, moving quickly and easily enough that the organization functions far better as a whole than as separate parts.

Question 10

_____ is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Accepted Answer

Coaching is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Question 11

What are the four things that should be done for effective communication?

Accepted Answer

The answer of What are the four things that should...

Question 12

What are the disadvantages of using electronic media at work?

Accepted Answer

The answer of What are the disadvantages of using electronic...

Question 13

What are the advantages and disadvantages of written communication?

Accepted Answer

The answer of What are the advantages and disadvantages of...

Question 14

Edward, a new employee at Apex Corp., was having lunch with his colleagues. During the conversation, one of his team mates, George, advised him on how to deal with their supervisor, who was known to be impatient and snappy. George also gave him tips to please their supervisor. Thus, Edward was able to make a good impression with his boss. Which of the following has Edward made use of to cope with his work?

Accepted Answer

The grapevine is the social network of informal communications. Informal networks provide people with information, help them solve problems, and teach them how to do their work successfully.

Question 15

What are the ways in which the grapevine can be managed?

Accepted Answer

The answer of What are the ways in which the...

Question 16

When Sarah was out for lunch, her colleague Matthew received a phone call for her. The caller wished to speak to Sarah urgently about an important matter. Knowing that he would not be present when Sarah came back to office, which of the following was an appropriate media for Matthew to use to inform her about the call?

Accepted Answer

In general, you should send difficult and unusual messages through richer media, transmit simple and routine messages through less rich media, and use multiple media for important messages that you want to ensure people attend to and understand.

Question 17

The employees of an organization have heard rumors about rapidly dropping profits and impending layoffs. The grapevine is abuzz with bad news. People are nervous and anxious, and tend to believe whatever is being said without verifying the source. In this situation, which of the following is an appropriate action for a manager to take?

Accepted Answer

The manager should neutralize rumors once they have started. Disregard the rumor if it is ridiculous; openly confirm any parts that are true; make public comments (no comment is seen as a confirmation of the rumor); deny the rumor, if the denial is based in truth (don't make false denials); make sure communications about the issue are consistent; select a spokesperson of appropriate rank and knowledge; and hold town meetings if needed.

Question 18

_____ refers to the flow of information from higher to lower levels in the organization's hierarchy.

Accepted Answer

Downward communication refers to the flow of information from higher to lower levels in the organization's hierarchy.

Question 19

A company shares its financial goals, income statements, budgets, sales, forecasts, and other relevant data about company performance and prospects with all its employees. This company engages in the practice of:

Accepted Answer

Open-book management is the practice of sharing with employees at all levels of the organization vital information previously meant for management's eyes only. This information includes financial goals, income statements, budgets, sales, forecasts, and other relevant data about company performance and prospects.

Question 20

Describe how observing is important for effective communication.

Accepted Answer

The answer of Describe how observing is important for effective...

Quiz 13: Communicating

_____ refers to information shared among people on the same hierarchical level.

What is meant by open-book management?

_____ travels from lower to higher ranks in the hierarchy of an organization.

Christopher, a manager, calls a meeting with his subordinate, Sandra, to discuss a new project. When she gives her opinion, Christopher summarizes it in order to ensure that he has understood Sandra's point the way she meant it. Which of the following is a term for the process Christopher is using?

What is meant by a boundaryless organization?

What are the advantages and disadvantages of oral communication?

What are the problems that underlie the lack of information in an organization?

What are the advantages and disadvantages of two-way communication over one-way communication?

Swift Corporation is an organization where information is available as needed, moving quickly and easily enough so that the organization functions far better as a whole team than as separate parts. Swift Corporation is _____ organization.

_____ is dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

What are the four things that should be done for effective communication?

What are the disadvantages of using electronic media at work?

What are the advantages and disadvantages of written communication?

What are the ways in which the grapevine can be managed?

_____ refers to the flow of information from higher to lower levels in the organization's hierarchy.

A company shares its financial goals, income statements, budgets, sales, forecasts, and other relevant data about company performance and prospects with all its employees. This company engages in the practice of:

Describe how observing is important for effective communication.