Scenario A: Use the Information in the Following Paragraph to Answer

Scenario A: Use the information in the following paragraph to answer the four questions that follow.
Suppose that your employee Richard has been having trouble with the paperwork he must do for his job. Your goal is for the employee to improve his performance; i.e. decrease his rate of errors. You are considering two approaches: Option 1 is to spend time with Richard every day helping him with his job and appreciating him every time he performs well. This is an appealing option to Richard because he appreciates the attention and sees it as a reward. Option 2 is to tell Richard that he would not be entitled to any incentive until his performance improves.
-Option 2 in the scenario above is an example of:

A) positive reinforcement.
B) punishment.
C) negative reinforcement.
D) extinction.
E) glass ceiling.