The manager of a restaurant noticed that the number of customers in the evening was decreasing. She promptly ordered the chef to rewrite the evening menu. Later, customer feedback indicated that the problem was not the menu but poor service from the waitstaff. The manager's decision to have the menu revised suggests that she failed to:
A) identify and diagnose the problem.
B) evaluate alternatives.
C) generate alternative solutions.
D) evaluate the decision.
E) make a choice.

Question

Quizplus · Accepted Answer

Recognizing that a problem or opportunity exists is only the beginning of the first stage of formal decision making. The decision maker also must want to do something about it and must believe that the resources and abilities necessary for solving the problem exist. Then the decision maker must dig in deeper and attempt to diagnose the true cause of the situation.

The Manager of a Restaurant Noticed That the Number of Customers