Operational managers play a crucial role in an organization because they provide
A)the link between managerial and non-managerial personnel.
B)discipline for problem managers.
C)the key plans for an organization's success.
D)feedback on top management performance.
E)direction and strategy for the organization.

Question

Quizplus · Accepted Answer

Operational managers act as the intermediary between the higher management and the non-managerial staff. They are responsible for implementing the plans and decisions made by the top management and coordinating with the lower-level personnel to ensure the smooth operation of the organization. Thus, they provide a crucial link between the management and staff, making option A the best choice. Option B is incorrect because operational managers are not tasked with disciplining problem managers. Option C may be true for strategic managers, but operational managers are responsible for carrying out the plans and strategies for the organization, not necessarily creating them. Option D may be true for department heads or top executives who provide feedback on the management's overall performance, but operational managers are more closely involved with the daily operations of the organization. Option E may be true for strategic managers but is not necessarily the primary role of operational managers.

Operational Managers Play a Crucial Role in an Organization Because