First-line managers are typically those who ________.
A) perform the same work as the people they manage but earn more money
B) are typically involved with producing the organization's products or providing its service
C) are at the top of the organizational chart
D) are the first persons new hires meet

Question

Quizplus · Accepted Answer

First-line managers are also called front-line managers, and they are responsible for managing the workforce that produces the organization's products or provides its services. They are considered the "first line" of management because they are the ones who interact most directly with employees on a day-to-day basis. Option A is incorrect because first-line managers often have different responsibilities from the employees they manage, such as scheduling, training, and performance evaluation. Option C is incorrect because top-level management typically consists of executives such as CEOs, CFOs, and COOs. Option D is incorrect because first-line managers may not necessarily be the first point of contact for new hires.

First-Line Managers Are Typically Those Who ________