Which of the four major categories of quality costs is particularly hard to quantify?
A) prevention costs
B) appraisal costs
C) internal failure costs
D) external failure costs
E) None is hard to quantify.

Question

Quizplus · Accepted Answer

External failure costs are particularly hard to quantify as they include costs incurred by the customers due to poor quality, such as lost sales and customer dissatisfaction, which are difficult to measure accurately.

Which of the Four Major Categories of Quality Costs Is