John works in customer service and his work day is full of small hassles.Computers constantly breakdown and customers are constantly lodging complaints.These are everyday events that occur on the job.However,John is well-known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?
A)John's emotional reactions to the events are moderated by his cheerful disposition.
B)There is a direct link between work hassles and job satisfaction.
C)There is a direct link between work hassles and job performance.
D)John will always have a negative emotional reaction to the events described.

Question

Quizplus · Accepted Answer

Affective events theory suggests that emotions can be moderated by an individual's disposition. In this case, John's cheerful disposition may be moderating his emotional reactions to the work hassles he experiences on a daily basis.

John Works in Customer Service and His Work Day Is