John works in customer service and his work day is full of small hassles.Computers constantly break down and customers are constantly lodging complaints.These are everyday events that occur on the job.However,John is well-known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?
A)John is likely to have higher amounts of job satisfaction as a result of his positive emotional reactions.
B)John's emotional reactions will have little impact on his job performance.
C)As a result of John's positive disposition,it is likely that an increase in daily hassles will increase his job satisfaction.
D)John will always have a negative emotional reaction to the events described.

Question

Quizplus · Accepted Answer

According to affective events theory, positive emotional reactions can increase job satisfaction. Therefore, it is likely that John's sunny and cheerful disposition helps him to maintain job satisfaction despite the small hassles that occur on the job.

John Works in Customer Service and His Work Day Is