Question 1

Which of the following statements is not true?
A)Satisfied employees increase customer satisfaction and loyalty.
B)Satisfied employees are more prone to absenteeism.
C)Organisations with more satisfied employees tend to be more effective.
D)The relationship between job satisfaction and turnover is stronger than between job satisfaction and absenteeism.

Accepted Answer

Research has shown that satisfied employees are less likely to be absent from work, as they feel more engaged and committed to their roles. Therefore, option B is not true.

Question 2

Unionisation attempts can be predicted through job dissatisfaction and antagonistic relationships with colleagues.

Accepted Answer

Job dissatisfaction and antagonistic relationships with colleagues are common reasons for employees to seek the support of a union. When employees feel undervalued or mistreated, they may turn to collective bargaining as a way to achieve better working conditions and greater job security. Therefore, these factors can often be indicators of possible unionisation attempts in a workplace.

Question 3

Attending union meetings as a response to job dissatisfaction would be what type of response?
A)loyalty
B)neglect
C)voice
D)exit

Accepted Answer

Attending union meetings is a type of voice response, which means taking action to improve the situation by expressing concerns or proposing solutions. This is different from neglect, which involves disengaging from the job, or exit, which involves quitting the job. Loyalty is not a relevant response in this context.

Question 4

Not trying very hard as a response to job dissatisfaction would be what type of response?
A)exit
B)loyalty
C)voice
D)neglect

Accepted Answer

Neglect is a response to job dissatisfaction where the employee does not put in much effort or care into their work. This can be seen as a passive way of dealing with the situation as they are not actively seeking to improve it or addressing their concerns.

Question 5

Causes of job satisfaction were initially attributed to the Hawthorne studies.How has evolving research changed this perspective over time?

Accepted Answer

The answer of Causes of job satisfaction were initially attributed...

Question 6

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing.Henry has decided that if he just waits,conditions will improve.Henry's approach to this problem is termed:
A)exit
B)loyalty
C)neglect
D)voice

Accepted Answer

Henry's approach to his dissatisfaction with his job and his belief in his supervisor indicates loyalty. He is not seeking to leave the job or voice his concerns, but instead believes that conditions will improve if he waits. This loyalty suggests that he is committed to the company and values his relationship with his supervisor.

Question 7

Employees at Acme Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Toni has decided that she'll just get a new job and get away from the problem.Toni is dealing with her dissatisfaction through:
A)loyalty
B)voice
C)neglect
D)exit

Accepted Answer

Toni is choosing to leave the company and find a new job, which is an example of exit as a way of dealing with dissatisfaction. She is not attempting to address the problems at the company (voice) or remaining loyal to the company despite the issues (loyalty). Neglect is not applicable in this scenario.

Question 8

Employees at Acme Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Mark is dealing with his dissatisfaction through:
A)loyalty
B)exit
C)voice
D)neglect

Accepted Answer

Mark is exhibiting loyalty by believing that his manager will improve conditions if given time.

Question 9

Maria is dissatisfied with the way that her manager treats her.She has quit her job and found a new position with another firm.She has expressed her dissatisfaction through:
A)exit
B)neglect
C)loyalty
D)voice

Accepted Answer

Maria has chosen to leave her current job and find a new one, which is an example of exit in response to her dissatisfaction with her manager's treatment. Neglect refers to reducing effort or quality of work, which is not evident in the scenario, and loyalty would involve staying with the current employer despite dissatisfaction. Voice refers to speaking up and trying to address the issue with management, which Maria did not do in this scenario.

Question 10

Higher pay is always linked to higher satisfaction.

Accepted Answer

Studies have shown that while higher pay may initially increase satisfaction, its effect tends to diminish over time. Other factors such as job autonomy, work-life balance, and job security have also been found to significantly impact overall job satisfaction.

Question 11

What are the major causes of job satisfaction?

Accepted Answer

The answer of What are the major causes of job...

Question 12

Steve is unhappy with his job.He takes every possible vacation and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by:
A)loyalty
B)exit
C)voice
D)neglect

Accepted Answer

Steve's behavior of taking every possible vacation and sick day, and sometimes showing up for work late, indicates neglect towards his job. He is not actively trying to improve his situation through voice or exit, nor is he demonstrating loyalty to his job.

Question 13

Pay is definitely the most important facet that determines job satisfaction.

Accepted Answer

While pay is an important factor in job satisfaction, studies have shown that it is not the most important factor. Other factors such as work-life balance, opportunities for growth and development, and job security are also important.

Question 14

Which of the following statements is not true?
A)There is a weak correlation between happiness and productivity.
B)Happy workers are generally productive workers.
C)Organisations with fewer satisfied employees tend to be less effective than organisations with more satisfied employees.
D)Organisations with more satisfied employees tend to be more effective than organisation with fewer satisfied employees.

Accepted Answer

The statement "There is a weak correlation between happiness and productivity" is not true. Research has shown a strong positive correlation between employee happiness and productivity.

Question 15

Employees at Acme Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Susan has composed a list of concerns along with her suggestions for improving conditions.Susan is dealing with her dissatisfaction through:
A)voice
B)exit
C)neglect
D)loyalty

Accepted Answer

Susan is using her voice to address the concerns and suggest improvements. This means she is actively trying to improve the situation rather than simply leaving (exit), neglecting the issue (neglect), or blindly staying loyal to the company despite the issues (loyalty).

Question 16

Which of the following is TRUE about the relationship between satisfaction and absenteeism?
A)There is a consistent positive relationship between satisfaction and absenteeism.
B)No relationship can be established between satisfaction and absenteeism.
C)Liberal sick leave policies reduce absence among satisfied employees.
D)There is a consistent negative relationship between satisfaction and absenteeism.

Accepted Answer

Research has consistently shown a negative relationship between job satisfaction and absenteeism, meaning that as job satisfaction increases, absenteeism decreases.

Question 17

'Job satisfaction' has been shown to be a Western concept.

Accepted Answer

The answer of 'Job satisfaction' has been shown to be...

Question 18

There is a negative relationship between absenteeism from work and job satisfaction.

Accepted Answer

This statement is true as research has shown that employees who are satisfied with their job tend to be less absent from work compared to those who are dissatisfied.

Question 19

Quietly continuing to do your work,even though you're dissatisfied,is what type of response to dissatisfaction?
A)voice
B)loyalty
C)neglect
D)exit

Accepted Answer

Loyalty refers to the response of quietly continuing to do your work despite being dissatisfied. This response involves a commitment to the organization and a hope that things will improve in the future. It is a common response among employees who believe in the mission of the organization and feel a sense of responsibility towards their colleagues and customers.

Question 20

Core self-evaluations are:
A)Cognitive-based conclusions people make about themselves regarding their capabilities,competence and worth as a person.
B)Bottom-line conclusions people have about their capabilities,competence and worth as a person.
C)Emotional conclusions people make about their capabilities,competence and worth as a person.
D)Psychological conclusions people make about themselves regarding their capabilities,competence and worth as a person.

Accepted Answer

Core self-evaluations refer to the fundamental assessments individuals make about their own abilities and worth, often described as bottom-line conclusions.

Quiz 3: Attitudes and Job Satisfaction

Which of the following statements is not true?

Unionisation attempts can be predicted through job dissatisfaction and antagonistic relationships with colleagues.

Attending union meetings as a response to job dissatisfaction would be what type of response?

Not trying very hard as a response to job dissatisfaction would be what type of response?

Causes of job satisfaction were initially attributed to the Hawthorne studies.How has evolving research changed this perspective over time?

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing.Henry has decided that if he just waits,conditions will improve.Henry's approach to this problem is termed:

Maria is dissatisfied with the way that her manager treats her.She has quit her job and found a new position with another firm.She has expressed her dissatisfaction through:

Higher pay is always linked to higher satisfaction.

What are the major causes of job satisfaction?

Steve is unhappy with his job.He takes every possible vacation and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by:

Pay is definitely the most important facet that determines job satisfaction.

Which of the following statements is not true?

Which of the following is TRUE about the relationship between satisfaction and absenteeism?

'Job satisfaction' has been shown to be a Western concept.

There is a negative relationship between absenteeism from work and job satisfaction.

Quietly continuing to do your work,even though you're dissatisfied,is what type of response to dissatisfaction?

Core self-evaluations are: