The final definition of quality is the customer's perception of a product's or service's
A)quality of conformance
B)quality of design
C)fitness for use
D)process capability

Question

Quizplus · Accepted Answer

The customer's perception of a product's or service's fitness for use is the final definition of quality. Quality of conformance refers to the degree to which a product or service meets its specifications, quality of design refers to the degree to which a product or service meets the needs and wants of customers, and process capability refers to the ability of a production process to consistently produce products within specifications. While these factors contribute to overall quality, it is ultimately the customer's perception of fitness for use that determines the success of a product or service.

The Final Definition of Quality Is the Customer's Perception of a Product's