An industry "best" level of quality service by a company that other companies seek to emulate is called a
A) standard
B) benchmark
C) goal
D) 3.4 DPMO
Correct Answer:
Verified
Q13: A quality "guru" known for developing and
Q14: A quality "guru" who proposed that quality
Q15: From the producer's perspective an important consideration
Q16: In Six Sigma companies once an improvement
Q17: "Kaizen" is a Japanese term for
A)happiness in
Q19: The final definition of quality is the
Q20: The PDCA cycle stands for
A)process-develop-conform-approve
B)prevent-determine-conform-action
C)plan-develop-conform-accept
D)plan-do-check-act
Q21: The only standard in the ISO 9000
Q22: 2010 Malcolm Baldrige National Quality award winner
Q23: The two cost categories of a quality
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