When considering the major categories of emotions identified by researchers, __________ may contain cheerfulness and contentment.
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Q130: _ are generalized positive and negative feelings
Q131: One's ability to understand emotions and manage
Q132: Which of the following statements is true
Q133: _ refers to a customer catching the
Q134: _ is defined as inconsistencies between emotions
Q136: The ability to establish rapport with others
Q137: _ refers to modifying your true inner
Q138: _ is the ability to know how
Q139: Individuals' feelings based on information external to
Q140: _ is a generic term that covers
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