Aberdone Company has redesigned the jobs of the workers in accounts receivables. Instead of simply billing customers, they are now responsible for what used to be management tasks, such as for following up on non-payment, determining when bills will be sent to a collection agency, and what accounts receivables can be written off as non-collectable. What term would best be used to describe how the company is enriching the job dimensions?
A) task combination
B) vertical job expansion
C) formation of natural work units
D) establishing client relationships
E) opening feedback channels

Question

Quizplus · Accepted Answer

Vertical job expansion involves adding tasks that were previously performed by higher levels of management, which is exactly what Aberdone Company is doing by giving accounts receivables workers more responsibility in managing non-payment, collections, and write-offs. Choices A, C, D, and E are not applicable in this scenario.

Aberdone Company Has Redesigned the Jobs of the Workers in Accounts