Employees at Acme Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work.
-Attending union meetings as a response to dissatisfaction would be what type of response?
A) exit
B) voice
C) loyalty
D) neglect
E) reification

Question

Quizplus · Accepted Answer

Attending union meetings as a response to dissatisfaction is an example of using the voice response, in which an employee addresses the issues directly and attempts to bring about change within the organization. The other responses, such as exit (leaving the organization) or neglect (reducing effort or productivity), do not involve actively attempting to improve the situation. Loyalty may involve staying with the organization, but without attempting to change things, and reification is not a relevant response in this situation.

Employees at Acme Express Are Dissatisfied with Working Conditions, Salary