The following statements are about the relationship between job satisfaction and customer satisfaction for front line employees who have regular customer contact. I. Employee satisfaction is positively correlated to customer satisfaction.
II) Employee satisfaction has no correlation to customer satisfaction.
III) Satisfied customers tend to raise employee satisfaction.
Which of these statements are true?
A) I only
B) II only
C) III only
D) I and III
E) II and III

Question

Quizplus · Accepted Answer

Statement I is true because research has shown a positive correlation between employee satisfaction and customer satisfaction. When employees are satisfied, they are more likely to provide better customer service, leading to happier customers. Statement II is false based on the research showing a positive correlation as previously stated. Statement III is true, as satisfied customers can contribute to the satisfaction of the employee by showing appreciation and providing positive feedback, making them feel valued and motivated in their job.

The Following Statements Are About the Relationship Between Job Satisfaction