Which of the following are important factors in helping to differentiate between higher- and lower-performing employees?
A) Mental ability
B) Tacit knowledge
C) Emotional knowledge
D) Both A and B

Question

Quizplus · Accepted Answer

Both mental ability and tacit knowledge are important factors in differentiating between higher- and lower-performing employees. Mental ability includes cognitive abilities, such as problem-solving and analytical skills, that are important for job performance. Tacit knowledge refers to the skills, experience, and expertise that an employee has developed through practical, hands-on work experience. These factors are particularly important in jobs that require complex decision-making and problem-solving, such as managerial and professional positions. Emotional knowledge, while also important, may be more relevant in jobs that require empathy and interpersonal skills, such as customer service or counseling positions.

Which of the Following Are Important Factors in Helping to Differentiate