A new employee with a physical deformity applied to work at a restaurant chain as a hostess. She had considerable experience as a hostess, and was hired. Although she worked as a hostess for a few weeks, she was soon assigned to work as a cook. The manager told her she would never be able to work as a hostess again because customers had complained about her appearance. Which of the following is true of this situation?

Question

Quizplus · Accepted Answer

This is a clear case of appearance discrimination as the employee's physical deformity is considered a disability under the Americans with Disabilities Act (ADA). The manager's decision to reassign her to a different position based on customer complaints about her appearance is discriminatory and illegal under the ADA. The employer should have provided reasonable accommodation for her to continue working as a hostess or found an alternative solution that does not discriminate against her.

A New Employee with a Physical Deformity Applied to Work