Using the Shewhart and Deming Cycle of Plan-Do-Study-Act PDSA, develop a plan to solve the problem described in the scenario below. In your response, identify the TQM tools you will use and the aspects of the Kowalski, Lasley, and Mahoney data-based decision making model that integrate into your plan.
Scenario: You are a school principal who has received a call from your superintendent that she is unhappy with your school's performance on the recently published results of the state's high-stakes test. She requests a detailed plan from you that outlines solutions to address the problem.
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