TeamBuilds is a service organization that has corporate teams pay $7,500 for an all-day team-building session with a management consultant while they work together on renovating a Habitat for Humanity home.The _____ would be an influence if there were a significant difference between what TeamBuilds says it provides to customers and what it actually provides.

Question

Quizplus · Accepted Answer

The gap model of service quality is concerned with the gap between customer expectations and the actual service delivered. If there is a significant difference between what TeamBuilds promises and what it actually provides, it would be an example of a gap in service quality.

TeamBuilds Is a Service Organization That Has Corporate Teams Pay