The ability of each guest to check out of a hotel room through the use of his or her room's television and to use the television to confirm additional charges on bills in the hotel's restaurants and gift shops is an example of:

Question

Quizplus · Accepted Answer

This is an example of mass customization, as it allows each individual guest to customize their checkout and bill confirmation experience through their own room's television.

The Ability of Each Guest to Check Out of a Hotel