Jerry is in charge of the telesales department in Recreation Paradise.He insists that all the callers on the floor greet their customers with strict adherence to the script endorsed by the company.Any changes from routine are marked down on quality irrespective of their impact.Jerry's style of leadership is ineffective due to his _____ behavior.

Question

Quizplus · Accepted Answer

Jerry's insistence on strict adherence to the script and marking down any changes shows a rigid behavior, which is inflexible and unyielding.

Jerry Is in Charge of the Telesales Department in Recreation