Question 1

Steve got an email message from his boss that he wanted to meet with him immediately.Did that mean that he was in trouble? Was it about something routine? Steve was in which stage of the communication process?
A)decoding
B)encoding
C)choosing
D)providing feedback
E)filtering

Accepted Answer

Steve is in the decoding stage of the communication process as he is trying to interpret the meaning of the message he received from his boss.

Question 2

In the communication process model,the sender initiates a message by
A)making contact with the receiver.
B)encoding a thought.
C)choosing a message.
D)giving feedback to the sender.
E)making judgments on intent.

Accepted Answer

C

Question 3

The step (s)between a source and a receiver that result (s)in the transference and understanding of meaning is
A)the communication process.
B)understanding.
C)feedback.
D)encoding.
E)decoding.

Accepted Answer

The communication process refers to the entire sequence of steps that occur between a source and a receiver when they exchange information. This process includes encoding, transmitting, receiving, and decoding messages, as well as providing feedback to ensure understanding. Therefore, it is the communication process that ultimately leads to the successful transference and understanding of meaning between parties.

Question 4

People with a high need for social contact would prefer which of the following channels?
A)flyers
B)letters
C)video conferencing
D)memos
E)email

Accepted Answer

People with a high need for social contact would prefer channels that allow for face-to-face interaction, such as video conferencing. This allows them to see and interact with others in real-time, which satisfies their need for social contact.

Question 5

When a receiver creates meaning from a sender's message,this is
A)the message.
B)decoding.
C)the channel.
D)feedback.
E)encoding.

Accepted Answer

Decoding refers to the process by which a receiver interprets and creates meaning from a sender's message.

Question 6

Which of the following channels of information is highest in channel richness?
A)voice mail
B)memos
C)online discussion groups
D)telephone conversation
E)formal reports

Accepted Answer

Telephone conversation is highest in channel richness as it allows for immediate feedback, provides multiple cues (vocal tone, inflection, etc.), and allows for personalization of the message.

Question 7

Donna believes in using communication channels that are high in richness as often as possible.Thus,she would likely favour
A)memos.
B)email.
C)voicemail.
D)face-to-face conversation.
E)online discussion groups.

Accepted Answer

Donna believes in using communication channels that are high in richness, which refers to the ability of a communication channel to convey rich and complex information using various cues, such as verbal and nonverbal cues. Face-to-face conversation is a communication channel that is high in richness, as it allows for immediate feedback and the ability to convey complex information using various cues. Memos, email, voicemail, and online discussion groups are all low in richness, as they lack the ability to convey complex information using various cues.

Question 8

The process that involves receivers in communication selectively seeing and hearing based on their needs,motivations,experience,background,and other personal characteristics is called
A)language.
B)selective filtering.
C)selective perception.
D)emotions.
E)communication apprehension.

Accepted Answer

Selective perception refers to the way in which people selectively see and hear based on their needs, motivations, experiences, background, and other personal characteristics. This can lead individuals to interpret information in different ways, which can sometimes result in communication breakdowns. Selective filtering and communication apprehension are related concepts that also impact how people process incoming information, while language and emotions may play a role in the overall communication process but are not as directly tied to selective perception.

Question 9

The ________ is the medium through which a message travels.
A)filtering
B)channel
C)jargon
D)medium
E)feedback loop

Accepted Answer

The channel is the means by which a message is transmitted from sender to receiver. It can take various forms such as verbal, written, or electronic communication.

Question 10

The amount of information that can be transmitted during a communication episode is controlled by the
A)receiver.
B)message.
C)feedback mechanism.
D)channel richness.
E)communication process.

Accepted Answer

Channel richness refers to the amount of information that can be transmitted during a communication episode. A rich channel, such as face-to-face communication, allows for more information to be conveyed compared to a lean channel, such as an email or memo. Therefore, the amount of information transmitted is controlled by the richness of the communication channel.

Question 11

An interviewer who was expecting a female applicant to put her family ahead of her career is using
A)prejudice.
B)selective perception.
C)nonverbal communication.
D)filtering.
E)organizational expectation.

Accepted Answer

The interviewer is using selective perception, which is when they notice and focus on information that supports their own beliefs or expectations, in this case the expectation that a female applicant would prioritize family over career. This bias can lead to discrimination and unfair treatment during the hiring process.

Question 12

Which of the following have been identified as prominent barriers to communication?
A)listening,selective perception,defensiveness,information overload,and language
B)filtering,feedback,defensiveness,information overload,and language
C)filtering,selective perception,ambiguity,information overload,and language
D)filtering,selective perception,emotions,information overload,and language
E)filtering,selective perception,defensiveness,stress,and language

Accepted Answer

Filtering, selective perception, emotions, information overload, and language are commonly recognized barriers to effective communication.

Question 13

Lisa is considered to be quite sensitive when someone is trying to make constructive suggestions as to how she can improve her report writing.Lisa often reacts to suggestions by lashing out at whoever is making them.The barrier to communication is
A)emotions.
B)information overload.
C)selective perception.
D)filtering.
E)channelling.

Accepted Answer

Lisa's emotional reaction is a barrier to communication because it prevents her from receiving constructive criticism and feedback, which is necessary for her to improve her report writing skills. When individuals become emotional, they tend to shut down and become defensive, making it difficult for them to absorb information and process it in a productive way.

Question 14

When it comes to electronic communications,which of the following channels would be the richest?
A)personal palm pilots
B)video conferencing
C)email
D)telephone answering machine
E)fax

Accepted Answer

Video conferencing allows for not only verbal communication, but also visual cues such as facial expressions and body language, making it the richest channel for electronic communications.

Question 15

Jane,one of Ted's new employees,only seems to recall and take note of certain parts of the messages that he conveys to her.Jane is exhibiting
A)defensiveness.
B)selective perception.
C)insubordination.
D)information overload.
E)filtering.

Accepted Answer

Jane is exhibiting selective perception, which refers to the tendency of individuals to interpret and remember information in ways that confirm their preexisting beliefs, values, and expectations. In this case, Jane may be filtering out information that does not align with her preexisting views or that she perceives as not relevant to her role or responsibilities.

Question 16

Which of the following types of information would not be an optimal choice for written communication?
A)tangible
B)verifiable
C)"on the record"
D)contradictory
E)truthful

Accepted Answer

Contradictory information can be confusing and may not be easily understood in written communication. It is better to clarify such information in person or over the phone.

Question 17

Don has a reputation for not being "straight" with his employees.Their view is that he has a tendency to tell them what they want to hear rather than what is actually happening.This tendency is known as
A)defensiveness.
B)information overload.
C)selective perception.
D)filtering.
E)channelling.

Accepted Answer

Don's tendency to tell his employees what they want to hear rather than the truth indicates that he is filtering the information he provides to them. Filtering refers to the deliberate manipulation of information to make it more favorable or acceptable to the receiver.

Question 18

Tina is frustrated with Ron,a new employee.She meets with him weekly,and gives him a minimum of 25 new ideas for him to work with during the coming week.Unfortunately,he seems to ignore or forget many of them.Ron is likely experiencing
A)defensiveness.
B)defiance.
C)selective perception.
D)channelling.
E)information overload.

Accepted Answer

Ron is likely experiencing information overload, which means he is being presented with too much information to process and is therefore ignoring or forgetting some of the ideas.

Question 19

Fred is a diligent albeit somewhat introverted employee who likes to keep to himself.He tends to communicate with his co-workers exclusively by telephone.Fred is exhibiting the characteristics of
A)communication gaps.
B)channel richness.
C)communication feedback.
D)communication apprehension.
E)encoded communication.

Accepted Answer

Fred's preference for communicating via telephone rather than in person suggests that he may be apprehensive or nervous about face-to-face communication. This aligns with the definition of communication apprehension, which refers to an individual's fear or anxiety related to communication interactions.

Question 20

Filtering,selective perception,lying are all
A)potential barriers to effective communication.
B)communication techniques.
C)necessary for effective communication.
D)part of the channel richness.
E)part of one-to-one level of communication.

Accepted Answer

Filtering (manipulating information sent), selective perception (interpreting information in a biased way), and lying (deliberately providing false information) can all impede the accurate and complete transmission of a message and create potential barriers to effective communication.

Quiz 7: Communication

Steve got an email message from his boss that he wanted to meet with him immediately.Did that mean that he was in trouble? Was it about something routine? Steve was in which stage of the communication process?

In the communication process model,the sender initiates a message by

The step (s) between a source and a receiver that result (s) in the transference and understanding of meaning is

People with a high need for social contact would prefer which of the following channels?

When a receiver creates meaning from a sender's message,this is

Which of the following channels of information is highest in channel richness?

Donna believes in using communication channels that are high in richness as often as possible.Thus,she would likely favour

The process that involves receivers in communication selectively seeing and hearing based on their needs,motivations,experience,background,and other personal characteristics is called

The ________ is the medium through which a message travels.

The amount of information that can be transmitted during a communication episode is controlled by the

An interviewer who was expecting a female applicant to put her family ahead of her career is using

Which of the following have been identified as prominent barriers to communication?

Lisa is considered to be quite sensitive when someone is trying to make constructive suggestions as to how she can improve her report writing.Lisa often reacts to suggestions by lashing out at whoever is making them.The barrier to communication is

When it comes to electronic communications,which of the following channels would be the richest?

Jane,one of Ted's new employees,only seems to recall and take note of certain parts of the messages that he conveys to her.Jane is exhibiting

Which of the following types of information would not be an optimal choice for written communication?

Don has a reputation for not being "straight" with his employees.Their view is that he has a tendency to tell them what they want to hear rather than what is actually happening.This tendency is known as

Tina is frustrated with Ron,a new employee.She meets with him weekly,and gives him a minimum of 25 new ideas for him to work with during the coming week.Unfortunately,he seems to ignore or forget many of them.Ron is likely experiencing

Fred is a diligent albeit somewhat introverted employee who likes to keep to himself.He tends to communicate with his co-workers exclusively by telephone.Fred is exhibiting the characteristics of

Filtering,selective perception,lying are all