As Gail has gained more experience as a customer service representative in a bank,she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development.Gail is experiencing
A)job design.
B)job enrichment.
C)job rotation.
D)job satisfaction.
E)job enlargement.

Question

Quizplus · Accepted Answer

Job enrichment involves giving employees more autonomy and responsibility in their work, which is precisely what Gail is experiencing. She is being given more freedom to complete transactions and is being given more responsibility for planning her own skill development. Job design refers to the process of creating or structuring jobs, job rotation involves rotating employees through different roles, job satisfaction is a subjective measure of how much someone enjoys their job, and job enlargement involves adding additional duties to an existing job.

As Gail Has Gained More Experience as a Customer Service