SCENARIO 4-4 Your organization has decided to institute a management by objectives program.The people in your department have asked you to explain the program and help them understand how it will affect them.
-Refer to Scenario 4-4.Which of the following is an example of an MBO objective?
A)Telephone orders should be processed promptly.
B)Quality of all products should increase substantially.
C)Sales should be increased by two percent.
D)Company costs should be decreased as much as possible.
E)New customers should be brought in on a regular basis.

Question

Quizplus · Accepted Answer

An MBO objective should be specific, measurable, achievable, relevant, and time-bound. Option C, "Sales should be increased by two percent," meets all of these criteria and is therefore an example of an MBO objective. Options A and E are specific and measurable, but they are not necessarily achievable, relevant, or time-bound. Options B and D are not specific or measurable, and they are too broad to be considered effective objectives.

SCENARIO 4-4 Your Organization Has Decided to Institute a Management