Often when Roy notices that a customer service agent in his department is successful in helping a difficult client,he makes an effort to acknowledge the agent with a sincere thank you.According to reinforcement theory,Roy is utilizing
A)negative reinforcement.
B)positive conditioning.
C)positive reinforcement.
D)motivation techniques.
E)continuous reinforcement.

Question

Quizplus · Accepted Answer

Roy is utilizing positive reinforcement by acknowledging the agent's successful behavior (providing good customer service) with a thank you. Positive reinforcement is when a desired behavior is rewarded or reinforced with a positive outcome.

Often When Roy Notices That a Customer Service Agent in His