Dana greets customers with a friendly smile whether she actually feels happy or not."It's all part of the job!" Dana comments to a customer when they ask her why she is always smiling.Dana's comment is best referred to as:

Question

Quizplus · Accepted Answer

Dana's comment about smiling despite her true emotions is an example of emotional labor, which refers to the effort that one puts into controlling their emotions and expressing them in a way that is expected in a particular job or role.

Dana Greets Customers with a Friendly Smile Whether She Actually