Emotional Intelligence Refers to __________

Emotional intelligence refers to __________.

A) the ability to anticipate and overcome a potential customer's objections
B) a method of measuring the potential of people who have not had formal schooling
C) a measurement to determine a person's patience in stressful selling situations
D) the ability to pick up personal cues,ticks,or tells,that help salespeople read their customers in order to make a sale
E) the ability to understand one's own emotions and the emotions of people with whom one interacts on a daily basis