Another name for the steps in the service delivery process is
A)service interactions.
B)access points.
C)path-analysis.
D)service encounters.
E)wheel of services.

Question

Quizplus · Accepted Answer

The term "service encounters" is another commonly used term for the steps in the service delivery process. This term emphasizes the importance of the interaction between the customer and the service provider in shaping the customer's overall service experience.

Another Name for the Steps in the Service Delivery Process