Toyota had some difficulty recovering from a recall crisis from a couple of years ago when it was forced to recall about 6 million vehicles due to variety of problems,most notably one with the accelerator pedal.To "polish" its brand,it implemented stricter __________ goals to improve the safety and reliability of its vehicles.
A)profit
B)sales revenue
C)customer satisfaction
D)quality
E)employee welfare

Question

Quizplus · Accepted Answer

Stricter quality goals would directly improve the safety and reliability of Toyota's vehicles, which is the area that was affected by the recall crisis. Goals related to profit, sales revenue, customer satisfaction, and employee welfare would not necessarily address the root issue of safety and reliability of the vehicles.

Toyota Had Some Difficulty Recovering from a Recall Crisis from a Couple