The Nurse Manager of an ED That Cares for Many

The nurse manager of an ED that cares for many patients,many who are repeatedly seen for minor problems,is concerned over the negative mood of many of the nurses.What information could the nurse manager give to the staff that would improve the nurses' perceptions of these patients?

A) Patients use the ED because of its excellent reputation.
B) Most of these patients are unable to afford private health-care practitioners.
C) Many of the patients come to the ED because they are not required to pay for services.
D) The ED is open 24 hours/day and patients can be seen after work.