A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table.The data collected from the past week's diners appear in the following table. Using a classic Pareto analysis,what categories comprise 80% of the total complaints?
A)Table/utensils dirty
B)Table/utensils dirty,Food taste,Slow service
C)Food taste,Food temperature,Order mistake,Slow service,Table/utensils dirty
D)Food taste,Food temperature,Order mistake,Slow service,Too expensive

Question

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table.The data collected from the past week's diners appear in the following table.  Using a classic Pareto analysis,what categories comprise 80% of the total complaints?
A)Table/utensils dirty 
B)Table/utensils dirty,Food taste,Slow service 
C)Food taste,Food temperature,Order mistake,Slow service,Table/utensils dirty 
D)Food taste,Food temperature,Order mistake,Slow service,Too expensive

Quizplus · Accepted Answer

By summing the categories in descending order, we can see that the first three categories (table/utensils dirty, food taste, and slow service) add up to 80% of the total complaints. Therefore, the correct choice is B.

A Restaurant Manager Tracks Complaints from the Diner Satisfaction Cards