Question 1

How could a fishbone chart be used to design a new process?

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Question 2

Create a flowchart that displays the proper sequential use of the major graphical tools in Chapter 4,"Process Analysis." Include a note next to each tool that explains how the output of one tool is used as the input for the following tool.

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Question 3

A manager of a company producing computer chips knows that in the early stages of production for a new product,the expenditures exceed receipts,whereas in the latter stages,the reverse is true.Give an explanation for this phenomenon.

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Question 4

An existing insurance application process requires manual keying of three different forms by a team of data entry operators.The three forms' input times appear in the following table along with the numbers of each type of form anticipated for the coming year.A proposed refinement in the process would reduce the number of forms but make each slightly longer.This would be combined with a search of public records on the World Wide Web as necessary.These times and quantities appear in the lower half of the table.If the labor rate for the data entry operators is the same,which method is preferable?

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The answer of An existing insurance application process requires manual...

Question 5

An industrial engineer observes a brand new process and develops time standards for several of the manual components of the production line.What are the implications of learning effects on the time standards and the line balance? What could be done to address this situation?

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Question 6

Because a telephone customer service center has experienced several problems,it has begun to analyze the data from customer complaints.The first step was to construct the following table.Use this data to build a Pareto chart to help identify the "vital few" problems.

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Question 7

The semester project came back from the copy store and to her horror,the project leader has just noticed that the left side y-axis of a key Pareto chart was cut off due to a printing error.The bar chart component uses the missing left side y-axis and the cumulative percentage line on the Pareto chart uses the right side y-axis.The project leader is pretty sure that the total number of observations in all combined categories is 200.Can you help her develop estimates of the counts for each of the five categories?

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Question 8

Consider the four steps in a time study.If an analyst were to make a mistake,during which step would the impact on the standard time be the greatest? Explain your reasoning.

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Question 9

A group of people,who are knowledgeable about the process and its disconnects,meets to propose ideas for change in a rapid-fire manner.Such a session is called a brainstorming session.

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This is an accurate description of a brainstorming session.

Question 10

Explain why a sampling schedule is important in a work sampling study.

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Question 11

Scenario 2.5
A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer wearing a pristine white lab jacket and carrying an official-looking clipboard.Worker ratings were less inflated by the newness of the job elements to the worker than by the overall nervousness of the worker.The engineer recorded ten observations and assigned the performance rating that is recorded in the bottom row of the table under the corresponding work element.All recorded times are in seconds.
 
-The allowance factor assigned is 20% for the data recorded.The rating factor for Element 1 is 10%,for Element 2 is 15%,and for Element 3 is 5%.What is the standard time for the three-element job?

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The answer of Scenario 2.5
A job consists of three distinct...

Question 12

The labor time for successive units produced is plotted in the graph shown below.What is the learning percentage reflected by this graph?

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Question 13

The bursar's office at a large state school sends a team to the bookstore on campus to see how they handle customers and process payments.This is an example of functional benchmarking.

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Question 14

Brainstorming sessions can be effectively conducted on the Internet using software that allows one person to see another's ideas and build on them.

Accepted Answer

Many collaborative tools and software allow for real-time brainstorming sessions where multiple users can contribute their ideas and build on each other's thoughts. This can include tools such as Google Docs or online whiteboards like Miro or Mural. These online tools can be just as effective as in-person brainstorming sessions and may even provide the added benefit of allowing remote team members to participate in the brainstorming process.

Question 15

An undergraduate business student studies diligently in the library late in the term in anticipation of an outstanding performance on her final exams.She asks a friend to spy on her at random intervals to determine what percentage of time she is actually studying.Over the course of three days,her friend records the following observations:
  Based on this work sample,what percentage of time was the student actually studying?

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The answer of An undergraduate business student studies diligently in...

Question 16

Develop a fishbone diagram from the perspective of a pizza restaurateur to troubleshoot the pizza delivery process to determine why weekend pizza deliveries are usually late.Make sure your diagram includes at least four bones and ten ribs.

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Question 17

Compare and contrast the method of time study to the method of work sampling.What are the strengths and limitations of each,and for which applications are they best suited?

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Question 18

Benchmarking is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

Accepted Answer

Benchmarking is defined as a continuous and systematic process of comparing a company's performance against that of industry leaders in order to identify areas for improvement and best practices.

Question 19

A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process.Information from customer complaints about the checkout process was collected and is found in the following table.Construct a Pareto chart to identify the significant problems.

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Question 20

All forms of benchmarking are best applied in situations where long-term continuous improvement is desired.

Accepted Answer

Benchmarking involves comparing performance or processes against best practices or competitors in order to identify areas where improvements can be made. It is therefore most effective when used as part of a continuous improvement strategy, with the goal of consistently improving performance over time.

Quiz 2: Process Strategy and Analysis