Question 1

Research and hands-on experience have demonstrated that teams are most successful when they determine shared values and goals,develop a communication strategy,and establish how decisions will be made and by whom,which is known as

Accepted Answer

The description given aligns with the concept of a team contract, which outlines agreed-upon values, communication plans, decision-making processes, and other key factors that contribute to teamwork and productivity. Option A refers to a more formal document outlining operational procedures, while options C and D do not fully capture the breadth of considerations involved in effective team collaboration.

Question 2

Which of the following are considered key to ensuring a successful meeting?

Accepted Answer

Starting on time, setting a time limit, and creating an agenda are all crucial elements to ensuring a successful meeting. This helps keep the discussion focused and efficient, and ensures that everyone has a chance to be heard without the meeting dragging on for too long. Opening the meeting to anyone interested and allowing people to talk for as long as they want could lead to the meeting becoming disorganized and unproductive.

Question 3

Which of these are ways to cultivate psychological safety for a team?

Accepted Answer

Establishing peer support and role clarity can help create a sense of trust and support within the team, which in turn can foster psychological safety.

B, C, and D are not effective ways to cultivate psychological safety. Allowing longer meetings does not necessarily create a safe environment, and including a human resources representative in each meeting can actually make team members feel uncomfortable or monitored. Only allowing managers to speak can also create a power dynamic that undermines psychological safety.

Question 4

Prior to the meeting,a best practice is to

Accepted Answer

It is best practice to do all of the above prior to the meeting. Testing any technology being used ensures that everything will run smoothly during the meeting. Sending out a meeting reminder ensures that everyone will attend and be prepared. Creating and distributing an agenda helps keep the meeting organized and on track.

Question 5

A ___________ is a collection of individuals who interact with each other such that one person's actions have an impact on the others.

Accepted Answer

The answer of A ___________ is a collection of individuals...

Question 6

Which of the following statements regarding ethics and teams is accurate?

Accepted Answer

Self-managed teams are often viewed as a way to overcome the negative aspects of bureaucracy, including excessive rules and restrictions on individual decision-making. However, this does not mean that hierarchical systems always constrain team members more than self-managed teams do. Additionally, research has shown that team pressure can be a powerful influence on individual behavior, and can lead to unethical actions if the team values and norms prioritize outcomes over ethical considerations.

Question 7

To make a team contract meaningful,which of the following sections should be included?

Accepted Answer

The answer of To make a team contract meaningful,which of...

Question 8

Which of these is NOT a way to handle team conflict?

Accepted Answer

All the other options provide proactive steps to handle team conflict, while option D suggests letting conflict run rampant without any intervention. This can lead to a toxic work environment and damage team morale.

Question 9

Norms refer to

Accepted Answer

Norms are shared expectations about how things operate within a group or team, guiding behavior and interactions.

Question 10

Which of the following is considered a key aspect to ensuring a successful meeting?

Accepted Answer

Managing group dynamics is crucial in ensuring full participation and a successful meeting. Allowing participants to discuss whatever is on their mind may lead to off-topic discussions and a lack of structure. Starting the meeting when everyone arrives is ideal, but not the key aspect. Group dynamics should not be ignored and must be managed for productive discussions.

Question 11

One barrier to effective teams is

Accepted Answer

The answer of One barrier to effective teams is
...

Question 12

Rodney is a new project team leader.Jerome is chatting with him about some of the problems that could arise and prevent his team from being successful.Jerome offers which of the following pieces of advice to overcome barriers to team success?

Accepted Answer

Clear goals are critical for team success. Without them, team members can flounder and become confused about what they are trying to accomplish. By clarifying goals from the outset of the project, team members can stay focused on what they are trying to achieve and be more likely to work together to accomplish it.

Question 13

The idea that people can participate in a meeting without being embarrassed or experience retribution for their comments is

Accepted Answer

Psychological safety refers to the belief that one can take interpersonal risks without fear of negative consequences for their status, self-image, or career. It is important for creating an environment where people feel comfortable sharing their thoughts and ideas.

Question 14

Which of the following is true regarding Pret a Manger's unique hiring practices?

Accepted Answer

Pret a Manger's unique hiring process involves bringing in applicants who pass an initial selection step for a shift to work side-by-side with current employees, who then get to vote on whether that person gets hired.

Question 15

As the meeting begins,some managers allow time to review the material being covered in the meeting,allowing everyone to

Accepted Answer

Reviewing the material being covered in the meeting allows everyone to get on the same page, ensuring that everyone has the same understanding and knowledge about the topic. This can help to facilitate a more productive and efficient meeting. While creating a new agenda, preparing a list of action items, and inviting others to the meeting may also be important tasks for managers, they are not directly related to ensuring that everyone is on the same page at the start of the meeting.

Question 16

Collectivist societies tend to

Accepted Answer

Collectivist societies place a strong emphasis on interpersonal relationships and group harmony, which often leads to individuals evaluating their group members higher than individuals from individualistic societies. They also tend to prioritize loyalty to the group or community over individual achievement, making choice D incorrect. While collectivist societies may have employees who work well in teams, it is not necessarily true that they adapt more readily to working in different teams, making choice B incorrect.

Question 17

If psychological safety can be established for a team,the benefits will include

Accepted Answer

Psychological safety fosters open communication and collaboration, leading to improved information sharing and performance.

Question 18

Compared to the overall high rate of turnover in the fast-food industry up to 400% the turnoever at Pret a Manger is

Accepted Answer

The answer of Compared to the overall high rate of...

Question 19

Which of the following statements regarding power distance and teams is correct?

Accepted Answer

Power distance refers to the extent to which people in a country or culture accept unequal power distribution. In countries with high power distance, such as many Asian and Middle Eastern countries, people expect unequal power distribution in social, political, and economic areas. This can impact how teams are structured and how individuals communicate and make decisions within the team.

Question 20

Two or more individuals who are associated with one another in ways not prescribed by the formal organization are an) ____________________.

Accepted Answer

The answer of Two or more individuals who are associated...

Quiz 9: Managing Groups and Teams