Imagine that you are a salesperson in a major department store.Though you might not actually believe it,you follow the policy of "the customer is always right" in your daily work at the store.However,since you do not agree with that view,you often experience

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This scenario describes cognitive dissonance, which occurs when a person holds two conflicting beliefs or attitudes (the policy of "the customer is always right" and the salesperson's personal belief that this is not always true). This dissonance can cause discomfort or tension, and the salesperson may experience psychological stress trying to reconcile the two beliefs.

Imagine That You Are a Salesperson in a Major Department