Question 1

*Amazon's company culture favors _____ above all else.

Accepted Answer

Amazon is known for its intense company culture, which values productivity and innovation above all else. The company has a reputation for long hours and high expectations, with a focus on achieving aggressive goals and pushing employees to their limits. While cross-team communication is important, it is not the defining characteristic of Amazon's culture. Friendliness and anger are not traits that the company actively encourages or cultivates.

Question 2

Intergroup conflict

Accepted Answer

Intergroup conflict refers to conflict between two or more groups or departments within an organization. It is not limited to conflict between individuals or within an individual, nor does it necessarily involve teams.

Question 3

Which of the following is an example of intrapersonal conflict?

Accepted Answer

Intrapersonal conflict occurs within an individual, often involving internal struggle related to conflicting roles or expectations. Role conflict is a prime example, where an individual faces conflicting demands or expectations within their own role.

Question 4

Intrapersonal conflict refers to

Accepted Answer

Intrapersonal conflict refers to a conflict that arises within an individual. It can occur due to various reasons such as a sense of being inadequate to the task, uncertainty about what is expected or wanted, or inner turmoil related to personal values or beliefs. Therefore, option D is the best choice. The other options - A, B, and C, all refer to conflict that takes place between two people, different groups or people disagreeing, respectively, and are not related to intrapersonal conflict.

Question 5

Research on effective teams indicates that they experience

Accepted Answer

Research suggests that effective teams often experience moderate levels of task conflict in the middle of the project timeline, which can stimulate discussion and lead to better decision-making and innovation.

Question 6

*Amazon is so committed to creative conflict its Number 13 leadership principle is

Accepted Answer

Amazon's Number 13 leadership principle states "Have Backbone; Disagree and Commit". This principle highlights the importance of fostering an environment in which team members are encouraged to voice their opinions, even if they differ from others, but ultimately commit to a decision once it has been made. This allows for open communication and the exploration of multiple perspectives, ultimately leading to better decision-making and problem-solving.

Question 7

Which of the following statements about conflict is accurate?

Accepted Answer

Conflict can disrupt communication and decision-making processes, leading to decreased productivity and efficiency. This can ultimately paralyze an organization if the conflict is not addressed and resolved. Though conflict can sometimes be constructive and lead to improved relationships and greater understanding, it is not inherently beneficial and can be problematic if not managed appropriately.

Question 8

In which of the following scenarios are you most likely to experience conflict?

Accepted Answer

In a matrix structure, employees report to multiple managers and may experience conflicts in priorities or where their loyalties lie. This can cause tension and potential conflict among team members and departments. Options A and B describe scenarios where conflict is less likely to occur due to the abundance of resources and compatibility of goals. Option D suggests that team members have a similar personality type, which may actually reduce the occurrence of conflict.

Question 9

Which of the following is NOT a root cause of conflict in the workplace?

Accepted Answer

While task satisfaction can contribute to overall job satisfaction, it is not a root cause of conflict in the workplace. The other options listed can all lead to conflict between employees or teams.

Question 10

*Role ambiguity and role conflict are examples of

Accepted Answer

Role ambiguity and role conflict are examples of intrapersonal conflict because they occur within an individual, involving internal struggle or confusion about job expectations and responsibilities.

Question 11

In which of the following scenarios would you expect high performance?

Accepted Answer

Teams that occasionally argue about issues are likely to perform well because these arguments can indicate a healthy level of engagement and a willingness to discuss and resolve differences, leading to better decision-making and innovation.

Question 12

*Which of these is NOT one of the types of conflict that typically occur in organizations?

Accepted Answer

Intragroup conflict is not typically classified as a distinct type of organizational conflict. The common types of conflict in organizations include interpersonal (between individuals), intrapersonal (within an individual), and intergroup (between different groups or teams).

Question 13

Which of the following statements is true regarding the relationship between conflict and performance?

Accepted Answer

Medium levels of conflict can stimulate creativity and motivation, leading to higher performance, as it encourages problem-solving and innovation.

Question 14

Which of the following is considered a root cause of conflict in the workplace?

Accepted Answer

Personality differences are considered a root cause of conflict in the workplace. Employees may have different communication styles, work styles, values, and priorities, which can lead to misunderstandings and conflict. Additionally, differences in personality traits such as competitiveness or dominance can lead to power struggles and interpersonal conflicts.

Question 15

Nancy and Mary are in the same sorority.Nancy is running for the university's student government treasurer position.Mary says,"I'll never vote for her,whether she is my sister or not." Mary is experiencing what kind of conflict?

Accepted Answer

Interpersonal conflict occurs between two individuals, in this case between Mary and Nancy. Mary's statement indicates that she has a personal issue with Nancy, regardless of their membership in the same sorority.

Question 16

Which of the following is a positive outcome of conflict in the organization?

Accepted Answer

Conflict can cultivate creativity and foster new ideas to solve problems in the organization. Through conflict, employees can share their perspectives and bounce off ideas with each other, resulting in a more innovative and effective approach to tasks.

Question 17

Conflict refers to

Accepted Answer

Conflict refers to a process that involves people disagreeing. Option A is negotiation, option B is mediation, and option D is arbitration.

Question 18

*Competition,personality differences,or values beliefs could lead to

Accepted Answer

The answer of *Competition,personality differences,or values beliefs could lead to
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Question 19

*Intel offers a _____ course to instruct new employees on conflict-oriented leadership.

Accepted Answer

The phrase "conflict-oriented leadership" suggests that the course is focused on helping leaders navigate and manage conflict. "Constructive confrontation training" would be the most suitable option for this type of training. Anger management and reducing conflict are related but do not necessarily address conflict-oriented leadership specifically. "Incite and argue" is not a suitable option as it suggests encouraging conflict, rather than managing it constructively.

Question 20

Conflict between two individuals such as coworkers is also known as

Accepted Answer

Interpersonal conflict refers to a clash or disagreement between two individuals, which can create tension, stress, and other negative consequences in the workplace. Intrapersonal conflict is an internal struggle within an individual, intergroup conflict involves tension between different groups within the workplace, and interdepartmental conflict refers to conflicts between different departments or teams within an organization.

Quiz 10: Conflict and Negotiations