Devin isn't sure if his manager wants him to close an account when the customer is delinquent or call the customer and try to work out the imbalance. He feels frustrated that his boss doesn't give him clear guidance. What is Devin experiencing?
A) role ambiguity
B) perceived differentiation
C) task interdependency
D) role reversal

Question

Quizplus · Accepted Answer

Devin is experiencing role ambiguity because he is uncertain what his specific responsibilities are when the customer is delinquent. His manager needs to clarify his duties so he can effectively perform his job.

Devin Isn't Sure If His Manager Wants Him to Close