When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:
A) the perceptual screens.
B) the external environment.
C) the informal communication channel.
D) the implicit thoughts and feelings of each other.

Question

Quizplus · Accepted Answer

Perceptual screens are the personal filters through which individuals interpret messages, and being sensitive to these can help ensure effective communication in a diverse workgroup.

When a Supervisor Sends a Message to His or Her