Question 1

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

Accepted Answer

The answer of Role set, norms, and intragroup and intergroup...

Question 2

Which of the following statements is most correct with respect to total quality management?

Accepted Answer

Total quality management emphasizes that quality is a customer-oriented philosophy and requires the involvement of everyone in the organization to continuously improve processes, products, and services. It is not just the responsibility of quality control specialists or engineers, nor is it solely driven by machines or technology.

Question 3

In the midst of change, people often become rigid and reactive rather than open and responsive.

Accepted Answer

This is because change can be uncomfortable and uncertain, which can trigger a fight or flight response in our brains. Thus, we may resist the change and cling to our existing ways of doing things, rather than embracing new ideas and approaches.

Question 4

As an effective learner of organizational behavior knowledge and skills, the student:

Accepted Answer

Accepting responsibility for one's own behavior, actions, and learning is essential for effective learning of organizational behavior knowledge and skills. Relying solely on the group process, avoiding experimentation with new ideas and information, and passively accepting the direction of others with more knowledge can hinder individual learning and development.

Question 5

Developing skills is different from acquiring objective knowledge because skill development requires:

Accepted Answer

Developing skills involves not only understanding objective knowledge but also putting that knowledge into practice through structured practice and receiving feedback on performance. This feedback allows individuals to improve and refine their skills over time. While empirical testing, induction, and deduction may be involved in the development of skills, they are not the defining characteristics of skill development.

Question 6

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

Accepted Answer

Organizational behavior involves studying various factors that influence individual and group behavior within an organization, including social, psychological, and cultural aspects. While the organizational context is important, it is not the only factor that shapes human behavior in the workplace. Other important factors include individual differences, personality, motivation, job satisfaction, and communication patterns, among others. A complete understanding of organizational behavior, therefore, requires a comprehensive and interdisciplinary approach that considers various aspects of human behavior in the workplace.

Question 7

It is often how we behave in the midst of change that determines whether change will fail or result in success.

Accepted Answer

How we react and adapt to change can have a significant impact on its success or failure. Resisting change or not being open to new ideas can hinder progress, while an open and flexible attitude can lead to successful adaptation and growth.

Question 8

Objective knowledge, in any field of study, is developed through .

Accepted Answer

Objective knowledge is developed through basic and applied research, which involves systematic investigation and analysis to uncover new information and understanding in a particular field of study. This can include experiments, surveys, observations, and other methods of data collection and analysis, leading to the development of new theories, models, and concepts. While experience, training, and application of skills can contribute to the development of knowledge, they are often based on existing knowledge rather than generating new insights and understanding. Therefore, the most reliable and rigorous method for developing objective knowledge is through research.

Question 9

A significant aspect of total quality management is:

Accepted Answer

The answer of A significant aspect of total quality management...

Question 10

Which of the following statements about total quality is true?

Accepted Answer

Total quality involves a cultural shift in the organization that affects the behavior of all employees at every level. It requires a commitment to continuous improvement, customer satisfaction, and teamwork. It is not a result of a top-down management style or solely focused on cost cutting. Rather, it is a strategic approach to improving quality that can lead to competitive success.

Question 11

The study of individual differences is the main focus of anthropology.

Accepted Answer

The study of individual differences is not the main focus of anthropology. Anthropology is the study of humans and human societies, including their cultures, behaviors, and relationships. While anthropology may consider individual differences, it is not the primary focus of the field.

Question 12

Which of the following groups of functional skills has been identified by the U.S. Department of Labor as necessary for success in today's workplace?

Accepted Answer

The U.S. Department of Labor has identified resource management, information management, and personal interaction skills as necessary for success in today's workplace. While critical thinking and conflict management are important skills, they are not the focus of the Department of Labor's identified functional skills. System behavior and performance is not a commonly identified group of functional skills in the workplace.

Question 13

Troubleshooting is an example of .

Accepted Answer

Troubleshooting involves diagnosing and resolving problems with technology, making it a technology utilization skill.

Question 14

Globalization, workforce diversity, technology, and organizational behavior in the 21st century.

Accepted Answer

Moral and ethical behavior is a key theme in managing globalization, workforce diversity, technology, and organizational behavior, as it ensures that organizations operate responsibly and sustainably in a complex global environment.

Question 15

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

Accepted Answer

The Six Sigma philosophy does not emphasize self-directed work teams, rather it focuses on data-driven decision making, a customer-driven focus, and a high-performance system to execute business strategy.

Question 16

Acquisition of objective knowledge and skill development can occur interactively through:

Accepted Answer

While rote memorization and reading may assist in acquiring objective knowledge, true skill development is best achieved through experiential learning where individuals can actively engage with the material and apply it in real-life situations. Imitating the successful behavior of others can be helpful in some cases, but it is not as effective as hands-on learning.

Question 17

Early research with individuals, groups, and organizations in the midst of environmental change found that change is often experienced as a threat that leads to a reliance on well-learned and dominant forms of behavior.

Accepted Answer

Early research has found that change is often perceived as a threat and can lead individuals, groups, and organizations to rely on well-learned and dominant forms of behavior.

Question 18

A questioning, probing attitude is at the core of:

Accepted Answer

A questioning, probing attitude is a key component of critical thinking, which involves actively analyzing and evaluating information in order to make informed decisions or judgments. Job analysis, organizational reality, and personal interaction skills may also involve some level of questioning and analysis, but they are not as closely tied to the concept of critical thinking as option C.

Question 19

Which of the following approaches to quality improvement strongly emphasizes statistical modeling techniques?

Accepted Answer

Six Sigma is the approach that strongly emphasizes statistical modeling techniques, to reduce variability and defects in processes. It uses tools such as statistical process control, regression analysis, and design of experiments to achieve continuous improvement. TQM focuses on employee involvement, customer satisfaction, and process improvement but does not strongly emphasize statistical modeling techniques. Taguchi's method and the Shanin system also utilize statistical techniques but are more specific to design optimization and reliability engineering rather than overall quality improvement.

Question 20

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Accepted Answer

This statement is true. Management is the process of planning, organizing, leading, and controlling resources (including human resources) to accomplish specific goals and objectives of an organization.

Quiz 1: Organizational Behavior and Opportunity