Question 1

The key issue with implementing a balanced scorecard is to make sure you pick the right metrics.

Accepted Answer

The success of a balanced scorecard depends largely on choosing the right metrics to measure performance. If the wrong metrics are selected, it may lead to incorrect conclusions and ineffective decision-making.

Question 2

Quality management planning is so important that many authors add it to the triple constraint of projects (scope, time, cost).

Accepted Answer

Quality management planning is a crucial aspect of project management that should not be overlooked. Many experts consider it to be as important as the scheduling, budgeting, and scoping aspects of a project, and include it in the triple constraint. Therefore, the statement is true.

Question 3

The U.S. government has mandated that all technology vendors who aspire to perform work for the U.S. government must be CMMI certified.

Accepted Answer

The given statement correctly states that the U.S. government requires CMMI certification for technology vendors seeking to work for them.

Question 4

CMM seeks to create a framework within which organizations can reexamine their pursuit of strategic objectives via best practices in organizational project management.

Accepted Answer

The answer of CMM seeks to create a framework within...

Question 5

The OPM3 maturity model has three levels of maturity, and each level can exist at a different domain of project management.

Accepted Answer

The OPM3 (Organizational Project Management Maturity Model) actually consists of four levels of maturity: Standardize, Measure, Control, and Continuously Improve. These levels apply across multiple domains of project management, not just three.

Question 6

The Communications Management knowledge area in the PMBOK contains four processes: identify stakeholders, plan communications, distribute information, and manage stakeholder expectations.

Accepted Answer

The Communications Management knowledge area in the PMBOK includes processes such as Plan Communications Management, Manage Communications, and Monitor Communications, but "Identify Stakeholders" and "Manage Stakeholder Expectations" are part of the Stakeholder Management knowledge area, not Communications Management.

Question 7

Total quality describes the culture, attitude, and organization of a company that strives to provide customers (internal and external) with products and services that satisfy their needs.

Accepted Answer

Total quality refers to a company's commitment to continuously improve and provide high-quality products and services that meet or exceed customer expectations. This involves instilling a culture and attitude of quality throughout the organization and implementing processes and systems to ensure consistent delivery of quality products and services.

Question 8

An affinity diagram is a group decision-making technique designed to sort a large number of ideas, concepts, and opinions into a set of organized groups.

Accepted Answer

This is correct. An affinity diagram is commonly used in brainstorming sessions to categorize and make sense of a large amount of information. It helps to group ideas into similar themes and can lead to the identification of patterns and trends.

Question 9

Communication can include several definitions: an exchange of information, a verbal or written message, a technique for expressing ideas effectively, and a process by which meanings are exchanged between persons through a common system of symbols and/or sounds.

Accepted Answer

Communication can have all of these definitions and more.

Question 10

The Ishikawa diagram is commonly referred to as a skull diagram because of its resemblance to the skeleton of a skeleton.

Accepted Answer

The Ishikawa diagram is commonly known as a fishbone diagram because of its shape, which resembles the skeleton of a fish.

Question 11

Deming estimated that as much as 85 percent of all quality problems could be corrected by making changes in the process and only 15 percent could be controlled by the workers on the line.

Accepted Answer

Deming believed that a majority of quality problems were caused by the process, not the workers. He estimated that 85 percent of quality problems could be corrected by improving the process, while only 15 percent could be controlled by the workers on the line.

Question 12

A project schedule management plan includes information on when and how to prepare and distribute written reports to team members and stakeholders.

Accepted Answer

A project schedule management plan focuses on the processes and procedures for managing the project schedule, not on the distribution of written reports. The distribution of reports is typically covered in the communications management plan.

Question 13

Reliability is the time and expense needed to restore the product to an acceptable level of performance after it has failed or begun a trend toward failure.

Accepted Answer

Reliability refers to the probability that a product will perform its intended function without failure under specified conditions for a specified period of time. It is not about the time and expense needed to restore the product after failure.

Question 14

A program is generally a collection of related projects that are being managed in a coordinated way to obtain benefits and control not available from managing them individually.

Accepted Answer

This statement is true as per the commonly accepted definition of a program in project management. A program consists of multiple related projects that are managed together to achieve specific benefits and control.

Question 15

Pareto is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating defects in manufacturing and service-related processes.

Accepted Answer

Pareto Principle, also known as the 80/20 rule, is a principle that suggests that roughly 80% of effects come from 20% of causes. It is not a methodology but rather a concept used to prioritize efforts, focusing on the most significant factors that cause the majority of problems or results. It does not specifically involve data and statistical analysis to measure and improve operational performance, although it can be used alongside such methods.

Question 16

In Six Sigma methodology, a normal distribution is a bell-shaped curve that is symmetrical about the mean.

Accepted Answer

A normal distribution in Six Sigma methodology is indeed a bell-shaped curve that is symmetrical about the mean, with most data points clustered around the mean and fewer data points at the extremes. This is a fundamental concept in Six Sigma, as it allows for statistical analysis and process improvement based on understanding how data is distributed.

Question 17

A quality management plan consists of metrics, missed requirements, system response time, failure rates, checklists, improvement plan, and finally a baseline of where the organization is currently operating.

Accepted Answer

The statement accurately describes the components of a quality management plan.

Question 18

Much of the information contained in a communications management plan is taken from the stakeholder analysis.

Accepted Answer

The stakeholder analysis helps to identify the stakeholders and their communication requirements, which are essential components of a communications management plan. Therefore, much of the information in the plan is taken from the stakeholder analysis.

Question 19

The OPM3 cycle consists of four steps: prepare for assessment; perform assessment; plan for improvements; implement improvements.

Accepted Answer

The answer of The OPM3 cycle consists of four steps:...

Question 20

Juran Trilogy focuses on the three areas of quality: planning, quality improvement, and quality control.

Accepted Answer

The Juran Trilogy was developed by quality management guru Joseph M. Juran and focuses on these three areas of quality.

Quiz 7: Project Quality and Communications Planning